NegosyoKlaro Support

Getting started

You do not need an account to use NegosyoKlaro. On the first screen tap Simulan ang Lista Free (“Start with Lista Free”), enter your name and your store name, and tap Simulan. That is the whole setup, and it works offline. You can create an account later if you want a paid plan or a way back in on a new phone.

Signing in

You can sign in with your Philippine mobile number (we text you a one-time code) or with your email address and password. If a code doesn't arrive, check your signal and try again — codes expire quickly, and you can request a new one from the same screen.

Forgot your password?

On the login screen, tap Forgot password and enter your account email — you'll receive a reset email. If you signed up with your phone number, you don't have a password: sign in with a fresh SMS code. Adding a recovery email in Settings gives phone-first accounts a second way back in.

Your data, backups, and changing phones

Your business records (sales, inventory, customers, utang, photos) are stored on your phone, not on our servers. Cloud backup is not available yet, so deleting the app deletes your records, and a lost phone can mean lost records. Your account — your sign-in identity and your subscription — does live in the cloud, so on a new phone you can sign back in and get your subscription back. Your business records do not transfer automatically. Keeping your phone's own backup enabled is the best protection today.

Sales and the cash drawer

Record a sale from the Benta tab: add items to the cart (or use Quick Sale for an amount-only sale), choose Cash, GCash/QR, or Utang, and complete the sale. The receipt screen shows exactly what was recorded. Reports show gross sales, discounts, net sales, and payments collected separately, so utang collections never inflate your sales.

Inventory and Buy Stock

Add items with piece-based or weight-based measurement. Restock through Buy Stock — it records the purchase, updates stock, and tracks your cost history so profit is computed from what the stock actually cost you (first-in, first-out).

Utang (customer credit)

Selling on utang records the sale against a customer and increases their balance. Collections (bayad) are recorded separately and reduce the balance — they are shown as payments collected, not as new sales. Customer names and balances stay on your phone.

Barcode scanning

Scanning uses your phone's camera — allow camera access when asked (you can change this later in iOS Settings → NegosyoKlaro). Only the barcode number is saved to your product; nothing is sent anywhere.

Smart Resibo (receipt scanning)

Smart Resibo reads a photo of a supplier receipt and turns it into a Buy Stock draft you review before saving — nothing is added to your records until you confirm it. Automated reading is not perfect, so check the items, quantities and prices first.

It needs an internet connection and an eligible plan: a Pro Preview includes one scan, and a paid Pro plan includes 30 scans per month. The receipt photo is sent once for text extraction and the image is not kept by us — the privacy policy explains exactly what happens to it and what we do keep. If scanning is temporarily unavailable, the app will say so, and you can always enter the purchase manually.

Subscriptions and billing

Paid plans are billed through your Apple ID. Manage or cancel in iOS Settings → your name → Subscriptions. Cancelling in the App Store is the only way to stop a renewal — we cannot cancel or refund on your behalf, and refunds are handled by Apple.

Restore purchases

Use Restore purchases after reinstalling the app or moving to a new phone. Restoring requires signing in to the account that bought the subscription. If the app has not been linked to an account yet, the Restore button stays unavailable and the app will point you to Verify & link first — that is deliberate, so a subscription can never be moved to the wrong person. You can still buy a new subscription without linking.

Restore purchases brings back your Pro subscription — not your business records. Sales, inventory, customers and utang are stored on your phone, so they do not come back with a restore. On a new phone they come from your phone's own backup, if you had one.

Owner Lock (shared phone)

Owner Lock is optional. It hides owner-only screens — your money figures and reports — behind a PIN or Face ID, so a helper can take sales without seeing the business's finances. There is no PIN reset and no bypass: if you set a PIN and forget it, you lose access to those screens, so only set one you will remember.

Deleting your account

In the app: Settings → Delete account. If you have set an Owner Lock PIN you will be asked for it first, along with a confirmation on the screen itself; if you have not set one, you go straight to the confirmation.

Deleting removes your cloud account — your profile, store claim, subscription and trial state, scan records and referral link — and wipes the business records in the app on that phone. It cannot be undone and we cannot recover the data afterwards. A small number of billing, partner-accounting and anti-abuse records are kept, as described in the privacy policy.

Deleting your account does not cancel an App Store subscription. Cancel that separately in iOS Settings → your name → Subscriptions.